São Paulo, April 9, 2025 – For the seventh year in a row, Nubank proudly stands among the top banks in Brazil, according to Forbes. The ranking also highlights Nu as the leader in Mexico for the fourth consecutive year. The ranking was determined based on an independent survey with over 50,000 bank customers globally with market research firm Statista.
"We are honored to be recognized as one of the world's leading financial institutions in the eyes of the customers. When we created Nubank, we established a core value: that we wanted customers to love Nubank fanatically, transforming the way people interact with financial institutions. Since then, every decision we make, from launching a new product to the talent we hire, is based on our customer-focused approach. The simplicity, transparency, and convenience of a fully digital and seamless experience, combined with excellent customer service, set us apart. Being 100% digital also allows us to offer products with no fees and some of the lowest interest rates in the market. We are confident that by prioritizing what's best for our customers, we are earning their loyalty for decades to come”, said David Vélez, founder and CEO of Nubank.
Nubank is at the forefront of transforming the financial experience, reinforcing its mission to empower millions across Latin America with accessible, transparent, and low-cost financial services. This latest recognition strengthens its commitment to providing innovative solutions and exceptional customer service.
About the list
The ranking was determined based on an independent survey with over 50,000 bank customers from 34 different countries in collaboration with market research firm Statista. The participants evaluate the institutions on five different criteria: Trust, Terms & Conditions, Customer Services, Digital Services, and Financial Advice. All financial institutions offering a checking and/or savings account were considered in this study.